The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Company requirements may include: | access and equity policy, principles and practicebusiness and performance plansclient communication proceduresclient confidentiality proceduresclient service standardscompany goals, objectives, plans, systems and processescompany issued identification badge, card or passcompany policies and proceduresdefined resource parametersdress and presentation requirementsduty of care, code of conduct and code of ethicsemergency response and evacuation proceduresemployer and employee rights and responsibilitiesenvironment protection proceduresestablishing operator identity with clientinternal communication channels and reporting proceduresmaintenance procedures for equipment and PPEOHS control proceduresOHS policies and procedurespersonnel practices and guidelinespolicies and procedures relating to own role, responsibility and delegationquality and continuous improvement processes and standardsrecords and information systems and processestraining (induction and refresher) materialswork site access security clearance procedures. |
Work order information may include: | budget allocationscompletion times and datesenvironment protection requirementsjob requirements and taskslegislative and local government requirementsOHS requirements and emergency response proceduresrequirements for working in isolated and remote locationsresource requirements – equipment and materialsdress and presentation requirementsuse of signage and barrierswork scheduleswork site contact personswork site requirements, such as:access to work site, including:timing of accessaccess and egress pointslightingnoise controlrelationships with other customer activitiessecuritysensitivity of occupants to pests or pest managementventilation. |
Appropriate persons may include: | clientscolleaguesmanagerspersons in control of work sitesupervisors. |
Clients may include: | bodies corporatebuilding supervisorscompanies or organisationsenvironmental health officersexecutive housekeepersmaintenance managersownerspersons in control of work processesproperty agents or managerstenants. |
Legislative requirements may include: | Australian standards, quality assurance and certification requirementsindustry advisory standards and codes, such as:building codesdangerous goods codesaward and enterprise agreementsrelevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as:anti-discrimination and diversitychemical controlschemical registers and manifestsconsumer protection legislationdangerous goods Acts and regulationsdeclared pest (plant and animal) reportingenvironmental protection issuesequal employment opportunityfreedom of informationindustrial relationsmotor and commercial vehicle transportationmotor licence and endorsement regulationsOHS Acts and regulationsprivacypublic healthtrade practicesworkplace consultative arrangements. |
Client records may include: | computer files or databaseshard-copy filescontact detailsdetails of previous:assessments proposals quotationsservice provisionlogbookspest management plansreportsspecific details about:work sitenature of pest problemuse of contractors. |
Pests may include: | any pest of commercial significance in an urban environment. |
Interpersonal skills and communication techniques may include: | active listeninglanguage:accurate, articulate and conciseverbal or non-verbal language, including body languagepresenting options and consequences in a sensitive mannerproviding an opportunity for clients to confirm their requestquestioning to clarify and confirm client’s understandingseeking feedback from client to confirm understanding of needssummarising and paraphrasing to check understanding of client’s messageusing effective presentation aids, such as:audiovisual technologiesdiagramsgraphicsphotos. |
Work sites may include: | building surroundingsbuildingsdomestic, commercial or industrial premises. |
Occupational health and safety (also known as workplace health and safety) requirements may relate to: | allergic reactions, such as contact dermatitisanimal management or control procedurescommunication devices for isolated or remote locations, such as:mobile phonestwo-way radiosdermatoxicological control and prevention measuresemergency procedures for contact with toxic substances, such as:splashes in eye or on skininhalationingestionhazard identification and risk assessment mechanismshierarchy of hazard control proceduresindustry advisory standardsinformation provided by national registration authority for chemical approval and state government authorities, such as: agricultureenvironment protectionhealthprimary industryinjury and dangerous occurrence reportingnational and industry codes of practiceOHS control procedures, such as:health and safety plansjob plansjob safety analysesrisk assessmentssafe operating practices and proceduressafe work instructionssafe work method statementshealth surveillance and monitoring, such as regular blood testingroutes of entry and potential symptoms of exposure to chemicalssafe work practices for equipment, PPE and chemical storage, including interpretation of:MSDShazardous substance information, such as long latency periodssafety, induction and refresher trainingselection and use of PPE and clothing appropriate to hazardup-to-date electrical test and tag complianceuse of chemicals according to MSDSuse of residual current devicesuse, storage and maintenance of equipment according to manufacturer specifications and equipment operating manualswithholding periods and spray drift. |
Cost effective means a balance that: | achieves an effective pest management solutionis affordable for the clientprovides profit opportunities for the operator. |
Manufacturer specifications may include: | emergency response resourcesequipment operating manualsgovernment publicationsinstructional guidesMSDSother resources supplied by manufacturer, such as:laminated cardsnoticeswall postersproduct labelssafety instructions pre-printed on equipment. |
Hazards may include: | allergic reactions to chemicals, pests or equipment, including latex allergiesbiological and animal wastebites and stingsblood and blood-stained productsconfined or restricted spacescontaminated clothing, materials or equipmentdamaged or inappropriate equipmentdust and fibreselectrical hazards arising from:cableselectrical fittings:switcheslightsuntested electrical equipmentfatiguefiregasheightsinadequate lighting and ventilationinfectious and zoonotic diseases, such as:scabiesQ fevermobile equipment and vehicle hazards around plant and vehiclesmoving or unguarded partsnoiseoccupational violence and bullyingpoor personal hygiene practicesrelease of substances with negative environmental impactspills, splashes and spraysunsafe manual-handling techniques, including awkward and repetitive posturesunsafe underfoot conditions, such as slippery, uneven and rough surfaceswork environment temperature extremeswork in unfamiliar isolated or remote environments. |
Assessment methods may include: | discussion with clientreview of past pest management recordsvisual inspection. |
Environmental requirements may include: | clean up, containment or isolationcompany policies and guidelinesemergency chemical spill control measureshazardous materials handlingregulations, by-laws and guidelines of environmental protection agencies and government departments, such as:agricultureemergency servicesnational parks and wildlife. |
Equipment may include: | bunding materialscamerascontaminated clothing bagsdishes or bowlsdrillsdusterselectrical extension leadselevated work platformsequipment decontamination materialsflexible lightsflushing agentsgeneratorshosesinjectorsknivesladdersmagnifying glassesmeasuring jugsmirrorsprobessafety harnessessand and other absorbent materialsscrewdriverssharps containersshovels and rakessound, moisture and movement detectorssounding instrumentsspecimen bottlesspray equipmenttorchestrayswaste disposal containers. |
Personal protective equipment may include: | air-line and self-contained respiratorsbreathing respirators:full-facehalf-facechemical-impervious gloveschemical-resistant apronscommunication equipmentcradlesdrinking fluidsdust maskseye protection, such as:safety glassesgoggleseyewashes and showersface shields (splash-proof)first aid kits appropriate to tasks and locationshair netshard hatshigh-visibility vests or clothinglong pantsnoise protectionnon-slip safety shoes or bootsoveralls, coveralls or other chemical protective clothingprodding or probing sticks and rodssafety harnessessoap and towelssunscreentongstorcheswashable sun hatswet-work protective clothing. |
Pest problem includes: | pest typeactivity leveldensitylocation of harbourages. |
Pest management methods may include: | biological controlschemical and physical barrier treatmentscultural controlsenvironmental controlsmanagement controls. |
Information may include: | conditions for infestationcontrol and maintenance methodshazardous substance legislation, codes of practice, Australian standards and advisory standards covering use of chemicalsimpacts on the environment and buildings of alternative pest management methodspest activitysources of infestation. |
Sources of information may include: | company specialists or consultantsgovernment agencies and departments, such as:agricultureforestryquarantineindustry groups and associationsinternet resourcespublications by:companygovernmentindustry. |
Pest management plan may include: | advice on health, safety, environmental and other legislative mattersadvice on pest prevention strategieschemical application methodsdetails of pest and pest activityfollow-up pest management advice, monitoring and call-back schedulepest management optionstypes and quantities of chemicals to be used. |
Assessment documentation may include: | company activity recordsdetailed quotationsphotographswritten reports. |